arbitrage

March 21, 2008 – 1:27 am

“why don’t you blog about the clover?” they said. “everybody’s doing it!”

this blog has been mostly surprised — and mostly in agreement — with the various coffee thinkers we’ve encountered in recent weeks who, in the end, find the ballyhooed clover single-cup brewer overrated as a taste machine. it’s a great device, the thinking goes, but not $11,000 great. it can make an excellent cup of coffee, but not consistently mind-blowing enough to convert the average, brick-tongued consumer and justify its price. (tonx argues that it’s not that expensive, relatively, but then a comparably priced espresso machine does create a radically different coffee experience that attracts even typically non-drinkers.)

now comes slate’s paul adams to make a different case for the luxury beverage box:

“The immediate consequence of the Clover and its precision isn’t necessarily better coffee, but more attention to coffee. By creating this rigorous laboratorylike brewing environment, it encourages cafes to explore the nuances of different beans, where and how they’re grown and dried and sorted and roasted. And the attention to nuance gets passed along to the customers … “

which makes clover’s primary value NOT flavor. taste, it would appear, isn’t everything.

even some triple-waveist forum-haunters have been saying essentially this for a long time … that taste alone may not revolutionize a culture that also prizes — fetishizes? — speed, convenience, image, consumerism for its own sake, etc. you can see where this leads. the strategy becomes not just creating a taste experience but creating a snobbery for taste. it’s too hard building a movement based only on quality — there has to be a quality club, with a platinum membership card and accompanying social status!

this is taste gone corporate. individual coffee evangelists may well be able to convert urban boroughs one drink at a time. to build a mass movement, though, there has to be some irresistable cachet for the image-mongers. you have to buy their loyalty with the grubbier things that humans want — affirmation, attention, allure.

or so the wisdom goes. and that’s how we got starbucks, which discovered that good coffee and communal “third places” HAD to be married to lower common denominators for the brand to balloon. it’s leveraged taste. and that’s how starbucks bought clover, which came with irresistible cachet and even came “to overshadow the beans that go into it.”

if adams is right about this — that clover is an attention-generating machine more than a taste-generating machine — then the deal makes perfect sense.

p.s. but wait … isn’t “more attention to coffee” good? of course! — if the increased attention makes better coffee and better coffee people. is it a remotely safe bet that’ll happen at starbucks?

what we strongly suspect of even some third-wave notables is that the humanitarian, seed-to-cup approach is being leveraged more because it’s cool than because it’s the right thing to do. are the two motives mutually exclusive? nope. but what’s the pudding like?

ah, so it does come back to taste. taste, we say, that changes people.

UPDATE: in fairness, some of the emerging clover cynicism from the gurus may be partly the fault of the gurus at the controls. adams again:

Latourell enumerates six variables that contribute to the taste of brewed coffee—choice of bean, grind, “dose” of coffee, brewing time, temperature, and amount of water. The first three, for better or worse, are in the hands of the barista (“Call me when you get a better grinder!” Latourell half-teases the Grumpy staff)—but the Clover can precisely regulate the last three.

UPDATE UPDATE: as usual, give starbucks’ howie some points for bluntness:

“We somehow evolved from a culture of entrepreneurship, creativity and innovation to a culture of, in a way, mediocrity and bureaucracy,” Mr. Schultz said.

somehow? we think we have an idea how! but don’t listen to this blog. we can’t even keep our grinder burrs sharp.

  1. 7 Responses to “arbitrage”

  2. great post.

    I feel like, by omission, I have downplayed the challenges of getting good results off the clover. Its a combination of wanting to avoid taking on every dumptruck load of flamebait Jay paints the boards with and a desire not to name names among the many shops who I feel suck at clover-ing and/or have weak beans to begin with. My best diplomacy for awhile has been to simply keep my mouth shut.

    I’m privy to some of the real numbers from shops that have deployed Clover, and there is no question that for those shops it has been a home run on the bottom line.

    Again, on the issue of pricetag (and we are genuinely beating a horse that is both dead and buried, but nonetheless)… if you plan on opening a shop by the skin of your pants in a small town and you want to make every dollar count and you’re in a municipality with lax codes on construction/health dept, and you’d be thrilled to do even 100 transactions a day – an $11k coffeemaker is probably an extravagance. However, if you are opening on a busy street, in a big city, with a big investment in construction/code compliance and pushing 500-1000 transactions a day… different math.

    It also depends on what you want to sell. The typical “coffee shop” is essentially drink agnostic – chai, lattes, coffee, whatever. Comfy couches and beverages with enough margin to pay the bills. For a shop that is really “about the coffee” on a fundamental business level (and not merely as some pretense of the staff who want to project some meaning into their stupid jobs) then investing in equipment that serves to put coffee at center stage makes real sense.

    Anyway, I’m blathering. It must be this 3-week old Coffee Collective brew I’m chugging. Though faded, it is pretty nifty to be drinking stuff roasted by pals in another hemisphere.

    By t o n x on Mar 21, 2008

  3. fab points. i initially thought we were on opposite sides of this issue … then i read closely, and realized you were saying very compatible things about clover’s value — and its pitfalls.

    i don’t doubt clover’s value financially, or its worth re-grabbing attention for the coffee itself. when you get into leveraged taste, however, how often does the product stay pure (i.e drinkable, yummy) amidst all the leverage?

    rarely, it seems to me. you sort of end up with mediocrity that feels better — that self satisfies.

    ultimately, it’s still a barista-manned machine.

    By bz on Mar 21, 2008

  4. The number of bad cups I’ve had on a Clover was beginning to be an issue for me. I really wanted to spend time with one and see if it could do what I thought it could.

    The best cup I had from a Clover was from David in their lab, George Howell’s Mamuto, brewed at 212F with the jacket running 10F higher than production models. Clean, crips, fresh, lively red fruits (not the weird ferment fruit that is popular at the moment, and I understand it and its appeal/usage/potential for converting cusomters but can’t always cope with) and a very memorable cup. (Superfine filter on there as well). Nothing has come close to that cup for me, which isn’t quite right.

    Which Collective Brew you got on?

    By James Hoffmann on Mar 21, 2008

  5. .5 daterra
    .25 adado
    .25 fvh

    the nuance has long passed, but as stale beans go it was nice.

    By t o n x on Mar 21, 2008

  6. Awesome blog you have here – hadn’t seen it before until James linked to it from JimSeven. Clovers are the one thing I will be left wondering about for a while – we have none near us at all over here in the far left-hand corner of the world so I can’t pass judgement on it – However as a change agent it has already had an impact, much more than my one-convert-at-a-time approach.

    However, since I don’t have a Clover to draw in the crowds I’ll just have to keep serving up the good stuff wherever I can – one person at a time.

    By Grendel on Mar 24, 2008

  7. the best commentary on clover is probably that we all talk about it.

    which, again, obviously isn’t a bad thing. a consciousness of the possibilities is huge, and that would appear to be the machine’s chief value. doesn’t mean the brew is always good, and it definitely doesn’t mean starbucks is gonna do the system justice.

    but we’ll see. thanks for the visit, grendel. i have a special affinity for that name.

    By bz on Mar 24, 2008

  8. another thing, grendel. it’s also interesting that the opinions here come from such varied sources, yet generally agree on the main things.

    you’ve got someone involved in the clover’s formation, someone who has one as a personal toy (!), someone who has drunk the drinks as a consumer and someone who is far removed from the clover’s reach.

    commonalities: it’s primarily a consciousness-raiser, NOT a taste-vehicle. fascinating.

    By bz on Mar 24, 2008

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